ROLE MANAGEMENT
Who can do what. Down to the detail.
Coldfire ships with ready-made templates for Setter, Backoffice, Closer and Read-only — plus 80+ fine-grained permissions you can toggle per role. Hierarchy-protected: a member can never create an admin. Enforced in the backend, hidden in the frontend — sensitive data double-locked.
- View own leads
- Edit own leads
- View team leads
- Make calls
- Listen to recordings
- Live listen-in
- Send emails
- Manage templates
- Book meetings
- Manage closer pool
- Invite teammates
- Manage roles
Templates out of the box
Setter, Backoffice, Closer and Read-only — ready to use. Build custom roles in minutes, no hours of setup required.
80+ granular permissions
20 categories, 80+ permission keys. From „view own leads" to „listen to call recordings" — granular where it counts.
Hierarchy protection
A member can never create an admin. Privilege escalation isn't a matter of discipline — it's structurally impossible, baked into the code.
Data scope cleanly split
Own records and team records are separate permissions. Setters see their pipeline, managers see the whole team — never blurred.
Ready to let workflows do the heavy lifting?
Set up your first calling campaign in minutes. Coldfire automates the rest — from follow-ups to pipeline updates.
COLDFIRE